Policies

Thank you SO much for ordering with Luxy Life! We sincerely appreciate you.

When making an order, please keep your billing address and shipping address the same. Also, please make sure that you are entering the correct billing address that is associated with your bank card. If the correct billing address isn’t entered, your card will not process the payment. If a pending transaction appears on your card after it is declined, it will be deleted. It will only show that you attempted to make the transaction.

 

 

1. What’s business hours?

Monday- Friday 10am-6pm Central Time. On Saturday and Sunday, we are closed. If you have any concerns or questions, please do not hesitate to email us anytime at Support@ShopLuxyLife.com.

2. When will I receive my tracking info?

You will receive your tracking number after your order is processed and shipped.

3. When will my tracking info be updated?

After you receive your tracking email, your package’s shipping activity will become available after 24 hours. You can track your package by going to USPS.com. Click “Track and Manage” and enter your tracking number in the space beside “Track Your Package.” 

4. I placed an order. Can I cancel this order?

All orders are processed daily to ensure a speedy delivery. So, cancellations cannot be made to your order after payment is complete.

5. I placed an order for overnight shipping on Saturday. When will I receive it? 

If purchased after noon on Saturday, please expect to receive the order on Tuesday if the order is in stock.

6. Can I return my order?

Yes, unopened hair extensions can be exchanged within 7 days of you receiving your order. We pride ourselves on our top quality hair extensions. Therefore, we have an outstandingly low return rate. We do understand that sometimes there may be a case where you want to exchange your order and we are more than happy to accommodate your request. However, please keep in mind that the seal must not be broken on your hair extensions or the lace must not be cut on your wig. The hair extensions or wig must not be worn, tampered with, unraveled, opened, combed or brushed. It must not be unwrapped, altered in any way or ran through with your fingers. If the hair has been changed or altered in ANY way, we will return the hair back to you. Please note customers are responsible for the proper handling of products once they have been received.

Please contact us via email (Support@ShopLuxyLife.com) before trying to return your package within the 7-day return period. 

All hair extensions must be returned unopened and in its original packaging. If the packaging is compromised in any way, an exchange will not be issued. We do not offer exchanges if the seal is broken on your hair extensions because of hygiene issues. Also, we are not responsible for any custom colors done by a stylist.

You are responsible for your exchange shipping costs. Please send your return with a tracking number in order for you to track your returning package because we are not responsible for lost returns. We recommend using USPS for your returns. Returns are granted with store credit only. Returning your item is proof that you agree to these procedures.

 

Note: PLEASE CONTACT us with reason of exchange BEFORE RETURNING!!!!

Ship your Exchange to:

Luxy Life

P.O Box 16969

Jackson, MS 39236

 

6. When will I be able to exchange after I return the order?

After the returned hair extensions are received, we must first inspect the hair extensions to see if they have been altered in any way. The hair extensions must not be opened and seal must still be intact. After the inspection, we will issue a store credit (excluding shipping costs). All returns are granted with store credit. To receive store credit, the extensions MUST NOT be compromised in any way.

 

7. My order did/ will not come in time for my hair appointment/event. Can I get a refund? 

Each customer should take each product’s possible processing time into consideration before purchasing. A refund will not be issued due to missed hair appointments or events.

 

IMPORTANT NOTES:

By placing your order, you agree to these procedures.

- ALL SALES ARE FINAL. Store Credit ONLY. By purchasing from Luxy Life LLC, you understand that we do not allow refunds. If an item is returned you will receive store credit ONLY. By placing your order, you agree to this procedure.

- Deliveries are handled by a third party--USPS or UPS. We have NO control over the delivery. Our responsibility ends with the moment of shipping. The delivery itself is handled by USPS or UPS. Again, by purchasing from Luxy Life LLC, you understand that we are not responsible for the delivery itself, USPS or UPS is. However, we will show proof that we have shipped the order via email notification (in which will include your tracking number). By placing your order, you agree to this procedure.

- Customers are responsible for the proper handling of products once they have been received. We are not responsible for a customer damaging any product once it’s out if it’s possession. 

- Any coloring process should strictly be done by a professional. We are NOT responsible for any color job gone wrong. By placing your order, you agree to this procedure.

- All items purchased during a sale are subject to an extended processing time (up to 21 business days). By placing your order, you agree to this procedure.