Shipping, Returns & Pick Up
Thank you SO much for ordering with Luxy Life! We sincerely appreciate you.
When making an order, please keep your billing address and shipping address the same. Also, please make sure that you are entering the correct billing address that is associated with your bank card. If the correct billing address isn’t entered, your card will not process the payment. If a pending transaction appears on your card after it is declined, it will be deleted. It will only show that you attempted to make the transaction.
1. Processing, shipping and handling… How long does it take?
Processing takes about 4-6 business days for wigs to be shipped and about 3-5 business days for other products (bundles, frontals, closures) to be shipped. Processing takes place only during business days (Monday-Friday). So, if you order on Friday, your order will be processed on the next business day which is Monday. Shipping takes 5-7 business days depending on your location, but if possible, can be delivered earlier. All packages are delivered through USPS and will require your signature upon arrival. Business days are Monday-Friday
2. When will I receive my tracking info?
You will receive your tracking number after your order is processed and shipped.
3. When will my tracking info be updated?
After you receive your tracking email, your package’s shipping activity will become available after 24 hours. You can track your package by going to USPS.com. Click “Track and Manage” and enter your tracking number in the space beside “Track Your Package.”
4. I just placed an order. Can I cancel/make changes to this order?
All orders are processed daily to ensure a speedy delivery. So, changes or cancellations cannot be made to your order after payment is complete.
5. Can I return my order?
Yes, unopened hair extensions can be exchanged within 7 days of you receiving your order. We pride ourselves on our top quality hair extensions. Therefore, we have an outstandingly low return rate. We do understand that sometimes there may be a case where you want to exchange your order and we are more than happy to accommodate your request. However, please keep in mind that the seal must not be broken on your hair extensions. The hair extensions must not be worn, tampered with, unraveled, opened, combed or brushed. It must not be unwrapped, altered in any way or ran through with your fingers. If the hair has been changed or altered in ANY way, we will return the hair back to you.
Please contact us via email (ShopLuxyLife@gmail.com) before trying to return your package within the 7-day return period.
We will issue a return code to you to be used with your package.
All hair extensions must be returned unopened and in its original packaging. If the packaging is compromised in any way, an exchange will not be issued. We do not offer exchanges if the seal is broken on your hair extensions because of hygiene issues. Also, we are not responsible for any custom colors done by a stylist.
You are responsible for your exchange shipping costs. Please send your return with a tracking number in order for you to track your returning package because we are not responsible for lost returns. We recommend using USPS for your returns. Returns result in exchanges not refunds.
Note: PLEASE CONTACT us with reason of exchange BEFORE RETURNING!!!!
Ship your Exchange to:
P.O Box 16969
Jackson, MS 39236
6. When will I be able to exchange after I return the order?
After the returned hair extensions are received, we must first inspect the hair extensions to see if they have been altered in any way. The hair extensions must not be opened and seal must still be intact. After the inspection, we will issue a store credit (excluding shipping costs). All exchanges are granted with store credit. To receive store credit for your exchange, the extensions MUST NOT be compromised in any way.
7. What’s business hours?
Monday- Friday 10am-6pm Central Time. On Saturday and Sunday, we are closed. If you have any concerns or questions, please do not hesitate to email us anytime at Shopluxylife@gmail.com.
8. Do I have the option to "Pick up" my order in person if I order online?
Yes, however, you must first verify that we have the order on hand/in stock & available for pick up before the order is purchased. To verify, please text us at 601-951-5024. If the order is not on hand, it will have to be processed & you will not be refunded. Please verify that the order is on hand AND available for pick up before purchasing.
9. My order did/ will not come in time for my hair appointment/event. Can I get a refund?
We advise our customers to make the hair appointment after receiving your package. Every customer should take each product’s possible processing time into consideration before purchasing. A refund will not be issued due to missed hair appointments or passed events.
Deliveries are handled by a third party (USPS). We have NO control over the delivery. Our responsibility ends with the moment of shipping. The delivery itself is handled by USPS. Again, by purchasing from Luxy Life LLC, you understand that we are not responsible for the delivery itself, USPS is. However, we will show proof that we have shipped the order via email notification (in which will include your tracking number). By placing your order, you agree to this procedure.
Note: **Any coloring process should strictly be done by a professional. We are NOT responsible for any color job gone wrong.**
Note: ** All items purchased during a sale are subject to an added 5-7 business day processing time**